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Incoming GM promises focus on customer service at food testing HQ

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Jez SmithEurofins Food and Water Testing UK and Ireland has announced the appointment of Jez Smith as General Manager of its Wolverhampton headquarters.

Jez will take over the reins at the company’s largest site, and joins from Synlab where he was UK Managing Director responsible for three laboratories undertaking oil, food and feed testing.

With over 25 years experience in the laboratory sector, Jez spent 15 years at ALcontrol where he held roles including Commercial Manager, Operations Manager and more recently Operations Director.

The Wolverhampton laboratories are among the busiest of the Eurofins Food and Water Testing sites, serving clients from across the country and boasts large microbiology and chemistry testing facilities.

Jez said his immediate objective was to put customer service “front and centre” of the operation at Wolverhampton.

“We need to do this so that absolutely everyone understands its importance and in order for it to breed customer loyalty,” he added. “There will be under the bonnet changes to ensure robust business infrastructure and enhanced processes, which will then lead to first-rate customer service.

“It will be my absolute priority in the coming weeks to focus on enhancing our customer service culture, which will of course bode well for our future growth.”

Phil Coles, Managing Director of Eurofins Food Testing UK and Ireland, said: “I am extremely excited that Jez has joined, and his appointment will continue to strengthen the management capability of our business.

“His appointment and his immediate priorities are deliberate in order to meet and exceed our clients’ requirements going forward meet our ambitious growth objectives.”

Eurofins Food and Water Testing UK & Ireland operates a network of twelve world-class laboratories and provides the most comprehensive food, feed and water hygiene testing offering in the market, protecting the public and working with industry to ensure the highest levels of food and water safety.

At its Wolverhampton headquarters it employs more than 300 people and has recently invested nearly £3million in a two-storey extension, positioning it for future growth.

The company is part of Eurofins Scientific, an international life sciences company which provides a unique range of analytical testing services to clients across multiple industries worldwide.

Published: 21 November 2018