Foreign objects continue to be one of the most common causes of customer complaints and product withdrawals across the food industry. From physical contaminants such as plastic, metal and glass, through to natural materials like bone, stone or shell, even small incidents can quickly escalate, impacting consumer safety, brand reputation and regulatory compliance.
A persistent risk across the supply chain
As highlighted in our latest Food Risk Insights, foreign object contamination remains a key area of focus for both regulators and retailers. Complex supply chains, increased automation, and higher consumer expectations all contribute to the challenge. While controls such as metal detection, X-ray inspection and visual checks are widely implemented, no system is completely fail-safe.
In many cases, the issue is not only detection, but how effectively businesses respond once a complaint or incident is raised. Delays, unclear root cause analysis, or inconsistent communication can significantly increase the reputational and commercial impact.
The importance of robust investigation and response
When a foreign object complaint is received, a clear and structured response is essential. This includes:
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Rapid assessment of risk to consumer safety
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Detailed investigation to identify the source of contamination
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Evaluation of production processes and supplier controls
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Clear, evidence-based communication with customers and stakeholders
Without a defined approach, businesses can struggle to demonstrate due diligence, particularly where incidents escalate or attract regulatory attention.
How Eurofins Food Testing UK can support
We provide expert support to help you manage foreign object incidents effectively, from initial complaint through to resolution. Our services include:
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Independent investigation and identification of foreign materials
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Root cause analysis to support corrective actions
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Technical guidance on risk assessment and reporting
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Support during high-pressure situations, including customer complaints and product withdrawals
Our experienced teams work alongside your business to ensure a consistent, defensible and proportionate response—helping to protect both consumers and your brand.
Explore our crisis management and complaints support services
For more information, Submit an enquiry or call +44 (0) 845 604 6740.
June 2026
