Crisis management & complaints support

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Expert consultancy support during food safety crises, product recalls, contamination incidents, and complaints investigations.

Be prepared for the unexpected

Food safety incidents can occur at any stage, from production to point of sale. Whether it’s contamination, a product recall, or consumer complaints, Eurofins Food Testing UK offers expert support to help you respond quickly, investigate thoroughly, and prevent future issues.

Food safety crisis management planning

Our food risk management consultants help you build robust crisis management plans tailored to your operations. We design emergency procedures that meet General Food Law (EC) 178/2002 requirements, support traceability, and protect your brand.

We also conduct mock product recall exercises and incident audits to test your systems under pressure.

Incident response and investigation

Food safety incident response planning and rapid execution
Root cause analysis of food safety complaints and incidents
Validation of controls and risk identification
Crisis mitigation strategy design
Emergency food safety consultancy and support during regulatory interventions

Food complaints investigation services

Our UK-wide network of Public Analysts and food safety experts handles hundreds of consumer food complaints annually. We provide confidential, prompt, and expert-led investigations to identify faults and support corrective actions.

Types of food complaints we investigate

Foreign object identification (animal tissue, plastic, vegetable matter, stones
Taints and off-flavours (chemical, burnt, or off-notes)
Quality concerns (rancidity, bloom, spoilage, heavy metal contamination)
Microbiological concerns (moulds, haze, sediments, pathogen contamination)
Allergen contamination
Food authenticity complaints (e.g., mislabelling, counterfeit, DNA/gene identification)